purchasing policy

shipping guidelines

Thank you for shopping with us! We strive to provide the best shopping experience, including fast and reliable delivery. Below are the details of our shipping policy:

  1. Shipping time & processing time

    • Processing time : Orders are usually processed within 1-3 business days of receipt. Business days are Monday through Friday, excluding weekends and holidays.
    • Shipping Time : After your order is processed, it will be shipped according to the shipping method you selected. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout, with delivery times of 1-3 business days, depending on your location.
    • Order Confirmation : You will receive a confirmation email once your order has been successfully placed. After your order has been processed and shipped, you will receive a tracking number.

  2. shipping costs

    • Standard Shipping : We offer a flat shipping fee based on the order value. Shipping costs will be displayed at checkout.
    • Rush Shipping : Rush shipping options are available for an additional fee, calculated during the checkout process based on your location.
    • Free Shipping : Free standard shipping is available on orders over [insert amount] (before taxes). Please note that this offer is valid for domestic orders only.

  3. shipping destinations

    • Domestic Shipping : We ship to all 50 states in the United States, including PO Boxes and APO/FPO addresses.
    • International Shipping : We currently offer international shipping to select countries. International shipping rates and times vary depending on destination.
    • PO Boxes : We accept orders shipped to PO Boxes. Please make sure your address is correct to avoid delays.

  4. Shipping Providers We work with reliable shipping companies such as USPS, FedEx and UPS to ensure safe and timely delivery of your orders. The selected service provider depends on your location and the shipping method chosen.

  5. Tracking Once your order has been shipped, we will send you a tracking number to the email address associated with your order. You can use the tracking number to check the status of your shipment on the shipping carrier's website.

  6. delivery problems & lost packages

    • Missing or Stolen Packages : If your package was marked as delivered but you have not received it, please contact us within 5 business days and we will help you file a claim with the shipping carrier.
    • Address Error : We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided during the order process. Please double check your shipping address before order confirmation.

  7. International Duties and Taxes For international orders, please note that customs fees, taxes and duties may apply depending on your country's regulations. These costs are the customer's responsibility. We recommend checking with your local customs office about these charges before ordering.

  8. Shipping Delays Although we make every effort to ensure timely deliveries, delays may occasionally occur due to weather conditions, holidays or problems with the shipping carrier. We ask for your understanding and patience in such cases. We are not liable for delays caused by circumstances beyond our control.

  9. Returns & Exchanges Please review our Return Policy to learn how to request returns or exchanges if your items are damaged or you are not satisfied with your purchase.

  10. Contact Us If you have any questions or concerns about your order or our shipping policies, please feel free to contact us at Josiesbohoshop @outlook .com and our customer service team will be happy to assist you.